Highlights and Sticky Notes:
the “work at home agent” (WAHA!) trend is growing at a rate of over 35 percent per year and is expected to continue at that level of growth well past 2012. The reality is that customer service and sales representatives, and other general office workers once bound to a cubicle, are now quickly shifting to more “flexible environments.”
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Original source : http://www.internetevolution.com/author.asp?sectio…
